General Terms and Conditions

1. Consignments entrusted to Smartshift Logistics Solutions Private Limited (“Porter”) by you
   (hereinafter referred to as “Consignor/Sender/Customer” (as the case may be)) for transportation shall be on agreed terms and conditions as specified below.

2. The Consignor/Sender/Customer (as the case may be) acknowledge that, upon their acceptance of the terms and conditions listed below, these terms and conditions shall be binding on them and Porter.
   If the Consignor/ Sender/ Customer opts not to agree to these terms and conditions or does not wish to avail the services provided by Porter, they should uninstall the Porter app from their mobile phones and discontinue the use of Porter’s services.
   Each time that the Consignor/ Sender/ Customer sends any consignment through Porter services, the Consignor/ Sender/ Customer acknowledges the terms and conditions herein.

3. These Porter Customer Terms and Conditions apply to the services provided by Porter currently including the following services:
   (i) Goods Transport by Road;
   (ii) Packers and Movers.

4. Other than these General Terms and Conditions, the Consignor/Sender/Customer (as the case may be) shall be subject to the specific terms and conditions of Goods Transport, Packers & Movers below, depending on the services availed by them.

5. The Consignor or Sender or Customer (as the case may be) warrants and undertakes that all Consignments in respect of which Porter is to provide its services are either owned by the Consignor or Sender or Customer (as the case may be) or legally in their possession or under their control, and that the Consignor or Sender or Customer (as the case may be) is able to deal with the Consignments as contemplated herein.
   The Consignor or Sender or Customer (as the case may be) agrees to indemnify Porter against any loss, damage or claim made against Porter arising from any lack of authority of the Consignor or Sender or Customer (as the case may be) to contract with Porter for the Services, or any breach of the warranty or undertaking given by the Consignor or Sender or Customer (as the case may be) under this paragraph.

6. Porter may vary or amend or change or update these Terms and Conditions, from time to time entirely at its own discretion.
   You shall be responsible for checking these Terms and Conditions from time to time and ensure continued compliance with the terms and conditions.
   The continued use of Porter’s services by the Consignor or Sender or Customer (as the case may be), after any such amendment or change in the Terms and Conditions shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms and Conditions.
   You agree that Porter's services are subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be applicable from time to time.
   It shall be your responsibility to ensure that you comply with applicable laws on payment of taxes and pay the prevailing charges and duties which shall form part of the invoice raised by Porter.

7. Grievance Officer / Nodal Officer In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer/ Nodal Officer are as below:

   Name: Dhirun
   Company: SmartShift Logistics Solutions Private Limited
   Address: No. A‑501, A‑502, B‑504, B‑505 and B‑506, 5th Floor, Universal Business Park, Chandivali, Andheri East, Indore, Indore, India
   Email ID: Dhirun@gmail
   Phone No: 02262684439
   Time: Monday to Friday (9:00 to 17:00)

8. Governing Law and Dispute Resolution These Porter Customer Terms and Conditions shall be governed by the laws of India and subject to the mediation clause specified hereunder, the courts in Bangalore shall have exclusive jurisdiction to deal with any matter pertaining to these Terms and Conditions.
   Any disputes between Porter and Consignor or Sender or Customer (as the case may be) or anybody claiming through or on behalf of the Consignor/Sender/Customer (“Disputing Parties”) that cannot be settled amicably between within a period of 30 (thirty) days from the date of the dispute may be resolved by mediation in accordance with the Karnataka Civil Procedure (Mediation) Rules, 2005 before the Karnataka Mediation Centre, Bangalore (“Institution”).
   A neutral mediator shall be appointed by the Institution to facilitate the mediation process.
   The Disputing Parties shall keep the mediation confidential and not disclose to any person, unless required to do so under applicable law.